Order Processing
- Orders processed within 1–3 business days.
- Weekends and holidays: next business day.
- Peak seasons: up to 5 business days.
- Orders ship after payment is confirmed.
Delivery Times
- Pakistan Standard: 3–7 business days after dispatch.
- Pakistan Express: 1–3 business days after dispatch.
- International Standard: 7–21 business days after dispatch.
- International Express: 3–10 business days after dispatch.
- These are estimates only.
- Customs, weather, courier issues, or holidays may cause delays.
Shipping Costs
- Calculated at checkout.
- Non-refundable unless the issue is our error.
- Rates may change for new orders only.
Free Shipping
- May apply on qualifying orders.
- Standard shipping only.
- If returned and not our error, actual shipping cost may be deducted.
Order Tracking
- Tracking sent by email or SMS after dispatch.
- May take up to 24 hours to activate.
- No tracking after 3 business days: contact [email protected].
Pakistan Shipping
- Available to major cities and most rural areas.
- Remote areas may take longer or require courier office pickup.
- Cash on delivery available for select orders.
International Shipping
- Available to selected countries.
- Customs may cause delays.
- You must ensure products are legal to import.
- We may cancel if shipping is not possible.
Failed Delivery or Wrong Address
- Ensure address and contact details are correct.
- We are not responsible for wrong addresses.
- If returned due to wrong address, refusal, or non-collection, you pay reshipping.
- No response in 14 days: order may be cancelled.
- Refund will exclude shipping costs.
- Lost or abandoned due to non-collection: no refund.
Lost or Damaged Packages
- Contact [email protected].
- Damaged: send photos within 48 hours.
- Lost: courier investigation may take up to 14 business days.
- Confirmed loss: replacement or full refund.
- Marked delivered but missing: file with courier and authorities.
Delivery Delays
- We are not liable for delays beyond our control.
- Includes weather, disasters, strikes, courier issues, customs, and holidays.
- Contact us if your order is significantly delayed.